Privacy Policy

This Privacy Policy explains how VELN (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.veln.co.in (the “Website”).

By using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit or interact with our Website, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and payment-related details

Usage Information

  • IP address
  • Browser type and device information
  • Pages visited, time spent on the Website, and interaction data

How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you regarding orders, updates, or support requests
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure secure transactions
  • Send promotional updates (only if you opt in)

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core Website functionality
  • Understand how users interact with our website
  • Improve performance and user experience

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain Website features.

Sharing of Information

We do not sell your personal information. We may share your data only with:

  • Trusted service providers (such as Shopify, payment gateways, logistics partners) to operate our business
  • Legal or regulatory authorities, if required by law

All third parties are required to protect your information and use it only for the intended purpose.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil orders and provide services
  • Comply with legal and regulatory obligations
  • Resolve disputes or enforce agreements

When no longer required, data is securely deleted or anonymised.

Data Security

We take reasonable and industry-standard measures to protect your personal information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

VELN does not knowingly collect personal information from individuals under the age of 18. Our Website is intended for adult users only. If we become aware that data from a minor has been collected, we will take steps to delete it.

Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
Email: hello@veln.co.in